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Paradigma Software Technical Support is available to help you have the best experience with Paradigma Software products. Find a Bug or Issue?
Find an issue? If you are certain you've found a bug with a Paradigma Software product, visit our Mantis Bug Tracker site. You can see the last ten items submitted. You can also make feature requests through Mantis as well. Before report into Mantis you may read FAQs on bug reporting and feature requesting. Report a Bug or Issue on MANTIS Registration and Login is Required. Inquiries for customer support or paid technical support require you to register and log in to your account. Registering on this site is free. All paid technical support inquiries use the Open Ticket link. Level 1 technical support covers troubleshooting installation and set up of your product, provided that your product is being installed and set up on a system that meets minimum system requirements. Free community support is always available through mailing lists. Most products include at least one year of free level 1 technical support, accessible through the mailing lists or through email. OEM Product SupportOEM products are products that Paradigma Software licenses to another developer who in turn license them to a customer. For example, developers who are licensed for Valentina Developer Network may license a product to their customers based on Valentina Embedded Server. If you are a user of a Valentina Embedded Server product, your contact for support is the developer that licensed you the application. Priority Support OptionsPriority support options are available for level 2 or higher technical support. Level 2 technical support covers help with basic functionality of the product, such as using any menu item or dialog box to get an expected result. Level 2 support questions can usually be answered in a few sentences or paragraphs - such as explaining a software process. Support credits are used as payment, with one credit either representing one incident of up to one hour to resolve. Multiple credits can be used to cover multiple hours, up to eight hours (one engineer day). Level 2 technical support can be resolved by email, internet chat or Skype by a Paradigma Software support specialist. If a Level 2 incident is the result of an undocumented bug in the Paradigma Software product, you will not have an incident deduction for your support request. To receive Level 2 technical support, you must have one or more support incident credits on account.You can purchase incident credits through the Paradigma online store. Level 3 technical support covers such topics as writing or debugging scripts, or providing advice on database schema to suit a particular, single business need. Level 3 support questions often take more than a single session to resolve, or longer than a single day of engineer time. Level 3 technical support can be resolved by email, internet chat or Skype by a Paradigma Software support specialist. Level 3 technical support is covered under a support contract. If you are interested in Level 3 support, contact us through the Support Ticket system. |
