On behalf of the teams that make Valentina we'd like to wish our clients, customers and friends a happy holidays! For many of us, the holiday is upon is, whereas many won't be celebrating until New Year's or even Christmas in January. We appreciate your patience with our support staff and best success for your projects.
As a side note from me, check out NORAD Tracks Santa, which as of now at 11:34 AM on 12/24/2018 depicts Santa delivering presents in 3D around the world. I personally have been involved in the NORAD Tracks Santa project since 2006.