I placed and received confirmation of order # 210726 00157008 for Valentina Studio (free) for macOS today. Nowhere have I been able to find a link to download the software!
In fact, the website is the most frustrating I have ever used -- links just keep taking me around and around from one page to another, including on trying to contact Customer Service about this!
The page says to contact Customer Service by telephone or by email. When I telephone, I get the message that they cannot accept phone calls. And the page about contacting them by email says to file a ticket.